售后服务
客户服务中心是艾荔艾非常重要的部门之一。她的主要工作是：接受客户综合业务咨询，为客户提供技术支持；受理、协调、处理客户投诉，解决客户的疑难问题；主动与客户沟通、联系，了解客户的感受和需求，及时将客户信息反馈至各相关管理部门和生产企业并妥善处理。
客户服务中心下设客户管理部和技术服务部。客户管理部主要受理客户的综合业务咨询，技术服务部主要为客户提供产品售前、售中、售后的技术支持和解决方案。为了使每一位客户在艾荔艾都能得到满意的服务，并与公司保持良好的信任关系，我们强调客户服务的针对性和有效性，并实行了受理负责制，即对客户的每一个电话、每一个问题负责，使彼此增进感情、加深了解。如果您有任何有关我们产品的问题和需求，或者对我们的服务有任何意见与建议，欢迎您随时与我们沟通，我们将尽心尽力，竭诚为您服务。您的满意是我们服务的宗旨,公司与客户的共同发展是我们执著的追求。
面对未来，艾荔艾客户服务中心全体员工将以关爱温暖客户，用心服务，用服务铸造辉煌！
退货原因
产品时限
处理办法
备 注
质量问题
购买之日至12个月内
调换或免费修理；补偿运费
特殊情况
特殊处理
13个月至180个月
有偿维修或收取零部件的成本费
营业错发
三个月内退回
凭单据补偿退货来回运费
用户进错货
二个月内退回（凭购货清单）
免费调换
包装应
完好无损
定制产品
购买之日起6个月内
原则上折扣30%
具体折扣
视情况而定
6个月以上
不退换
滞销积压
购买之日起24个月
在上年度销售业绩1%以内免费调换，超出1%折扣5%接收
以售后服务部
处理意见为准
25个月至30个月
折扣15%接收
31个月至36个月
折扣30%接收
超过36个月
协商解决
停销产品
通知期限外退回
不退换
Our Vision: Winning in the Specialty Metals Business by Creating Excellence Through our People.
Our Mission: Exceeding the Expectations of Specialty Metals Customers Worldwide, to the Mutual Benefit of our People, Customers, and Suppliers.
Ailiai Metallic Material was founded in 2002. Over the past 10 years, the company has enjoyed continuous growth through the expansion of alloys offered, markets served, customer base, geographic growth and acquisitions. All national locations export products around the world; our products are also available through Ailiai Metallic Material divisions in China, Hongkong and America.
Commitment to Service
Ailiai Metallic Material is committed to quality service for our customers. The hallmark of our success has been superior customer service, with a staff of salespeople, metallurgists, and quality control professionals to support the needs of our customers. We stock a large variety of alloys and have extensive processing capabilities, both of which enable us to provide prompt shipment of stock size material and custom cut parts.
Commitment to Technology
Ailiai Metallic Material is a technically focused organization. Today, a staff of degreed engineers provides our customers with technical expertise in a broad range of applications, helping solve customer's problems on a daily basis. Our extensive laboratory capabilities permit material evaluations, including selective destructive testing.
Commitment to Quality
Ailiai Metallic Material is committed to quality and was one of the first metal suppliers to achieve ISO 9001:2008 certification. We have Special Process Approvals and are also; AS9100 certified, GEAE (General Electric Aircraft Engine), Rolls Royce approved, Pratt & Whitney LCS approved, IPPC certified.
Customer Satisfaction Survey
Please take our Customer Satisfaction Survey, we appreciate your feedback.